Overview
We want you to be completely satisfied with your purchase. This Refund Policy explains when refunds may be given and how to request one. Please read this policy carefully before making a purchase.
Eligibility for Refunds
- Products damaged during shipping (must be reported within 48 hours of delivery)
- Products that do not match the approved design specifications
- Manufacturing defects that affect function or appearance
- Orders not delivered within the guaranteed time frame
Non-Refundable Items
- Custom products that match the approved design (change of mind)
- Products damaged due to incorrect use or handling by the customer
- Digital files and design services after delivery
Refund Process
To request a refund, please contact our support team within 14 days of receiving your order. Provide your order number, photos of the product (if applicable), and a detailed description of the issue. Our team will review your request and respond within 3 business days.
Refund Timeline
Once your refund is approved, we will process it within 5–7 business days. The refund will be sent to your original payment method. Please note that depending on your bank or credit card company, it may take an extra 5–10 business days to appear in your account.
Contact Us
For any questions about refunds or to start a refund request, please contact our support team at [email protected] or through our contact page. We are here to help and to make sure you are satisfied.